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Reservation, Deposit and Cancellation Policies |
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| Reservation Policies vary depending on which activity you are signing up for....Click on a link below |
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The importance of making advance reservations varies. Due to complicated logistics and reservations we need to finalize and pay for in advance concerning lodge and ferry reservations...if you don't reserve the desired Lodging Package or your Isle Royale Kayaking Adventure enough in advance we will have canceled unneeded reservations for these trips and may not be able to add you. On day tours or rentals we may be able to accomodate you as a walk-in but at other times we will be totally booked....especially peak season. Custom tours for larger groups will always need to set it up as far in advance as possible. Specific deposit and cancelation details vary for the activities linked above. Understand that making a reservation and paying the deposit will result in loss of some or all of your paid deposit if you end up cancelling the reservation...Cancellation policies vary depending on which activity you are reserving....
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| ... Jump to ... Day Tours and Instruction Reservation Details ... Back to Top ... |
On our half and full day tours and one and 2 day kayaking courses we require a deposit of 50%....with the balance due the day of the activity or before if you wish. We have no way to know when a reservation will be neccessary but to be certain of your spot(s) you will need to sign up in advance with deposit to save your space(s). Often if you are going to be in the area for a longer period of time especially mid week, we may have one or 2 openings on some scheduled tours. If you are a group of 4 or 5 you may find we can accomodate your custom group as a walk-in, but only a reservation guarantees we will have the staff and equipment available for you. Once you do put down the deposit and we save the spot(s) you can not cancel without penalty. If you cancel before 30 days of your reservation we will refund your deposit minus a $5 service charge. After 30 days but prior to 2 weeks we will keep half of your 50% deposit....after 2 weeks you loose the entire 50% deposit...unless we are able to fill the spots we saved for you. Weather is a factor and you musts understand that we may be forced to cancel the activity due to dangerous weather conditions but you will be expected to go on the tour if not cancelled by us...even in the rain. We have discovered kayaking on days with non ideal weather still results in an enjoyable experience... Realize your guide makes the call regarding weather conditions and doesn't want to have a miserable time either so leave weather decisions up to us
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| ... Jump to ... Equipment Rental Reservation Details ... Back to Top ... |
If you plan to rent kayaks or other gear from us you will usually need to make an advanced reservation. Often all our boats will be in use for our guided activities or other rentals. This is especially true for rentals of multiple days...our most common rental is experienced paddlers planning their own Isle Royale trips. We have experienced paddlers rent for the day or half day occasionally as well. We do not recommend renting our coastal touring kayaks for trips into the B.W.C.A.W. as these boats...with bulkheads and hatches to pack your gear become a huge drawback at portages...you need to unpack the boat...bring an empty pack along...pack the pack...do the portage...repack the boat...at every portage. The deposit for reserving equipment rentals is 50% with the balance due on the day you pick it up or launch from our beach. If you are to transport the kayak you should be prepared and familiar with transporting kayaks on vehicles whether you have a specialized rack or plan to use foam carriers we provide if needed. Our feeling is renters who don't know how to load a kayak on a vehicle....should be going on a guided tour !! If you need to cancel and do so before 30 days of your reservation we will refund your deposit minus a $5 service charge. After 30 days but prior to 2 weeks we will keep half of your 50% deposit....after 2 weeks you loose the entire 50% deposit. |
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| ... Jump to ... Custom Kayak Package Reservation Details ... Back to Top ... |
For custom kayak packages, you make your own lodging reservations or arrange for your camping and hire us for the guided kayak tour.. one or more days to desitinations of your choice.. For examples go to our kayak lodging package webpage . The first thing to do is make sure the dates are available for both your place of lodging or camping and our kayak equipment and staffing. Contact us with the dates and if they are available we'll save the spots a few days until you confirm your lodging or camping... then finalize your deposit with us once your assured of your place to stay.
On custom packages we require a 50% deposit to hold your reservation with the full balance due at 2 weeks prior to the check-in date. If you cancel your reservation before 2 weeks prior to reserved date we will refund your deposit minus a $25 service charge. If you must cancel after 2 weeks prior you will loose the 50% deposit of your full price paid. Note* We are an agent for TravelGuard Insurance and it is wise to protect yourself from not only any accident or medical emergencies you may have during the weekend but also evacuation costs plus coverage of any losses due to unavoidable cancellations.
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Superior Coastal Sports ... 20 B East 1st Street - PO Box 215 ... Grand Marais Minnesota 55604
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Phone: 218.387.2360 or 800.720.2809 ... Email to: fun@superiorcoastal.com |
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